Privacy Policy

Last Updated: October 2026

1. Controller Information

The responsible controller for data processing on this website in accordance with Art. 4 No. 7 of the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG) is:

Gamesquora Hospitality & Casino Operations GmbH
Lichtentaler Allee 8
76530 Baden-Baden, Germany
Managing Director (Geschäftsführer): Alexander von Berg
Commercial Register: Amtsgericht Mannheim, HRB 734912
Email: privacy@gamesquora.com • Data Protection Officer: dpo@gamesquora.com
Telephone: +49 (0) 7221 973 8400

2. Scope of Processing & Purpose

We process personal data strictly in compliance with applicable European Union data protection regulations (Regulation EU 2016/679 - GDPR) and the German Federal Data Protection Act (BDSG). Personal information gathered via our contact forms (such as name, email address, telephone number, reservation details, or reason for enquiry) is used exclusively to respond to your specific hospitality or concierge inquiry.

3. Legal Bases for Processing

• Art. 6(1)(b) GDPR: Performance of pre-contractual measures and reservation inquiries.
• Art. 6(1)(f) GDPR: Legitimate interest in ensuring technical security, website stability, and seamless digital service.
• Art. 6(1)(a) GDPR: Voluntary consent provided for optional analytics or specialized marketing communications.

4. Hotel & Casino Concierge Inquiries

Inquiries regarding hotel accommodation, dining, spa treatments, or private casino salon arrangements are treated with the highest degree of confidentiality. Data submitted via the contact selector is transmitted via encrypted SSL/TLS connections and retained only as long as necessary to address your request.

5. Your Rights as a Data Subject

Under European data protection law, you possess the right to request access to your personal data (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR), data portability (Art. 20 GDPR), and to object to processing (Art. 21 GDPR). To exercise any of these rights, please contact our data protection team at privacy@gamesquora.com.

6. Data Security, Storage Limitation & Retention

All inquiries, concierge booking requests, and personal communications transmitted via our website forms are protected by modern end-to-end TLS/SSL encryption. Data is stored on secure European Union servers and retained strictly for the duration necessary to process your inquiry or as mandated by statutory commercial and fiscal retention requirements under German law (§ 257 HGB, § 147 AO). Following the expiration of statutory retention obligations, all personal records are securely deleted in compliance with Art. 17 GDPR.